This study of three hotel chains looks at the existence and level of empowerment given to hospitality staff in Mainland China. The findings show that empowerment is hard to find.
|Keywords:||Empowerment, Culture, Hotels, Hong Kong, Mainland China|
International Journal of Knowledge, Culture and Change Management, Volume 4. Article: Print (Spiral Bound), ISSN: ISSN 1447-9524, MC04-0115-2004. Article: Electronic (PDF File; 191.094KB), ISSN: ISSN 1447-9575, MC04-0115-2004.
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